Privacy policy

This Privacy Policy applies to our website, www.dhp-realizations.com, hereinafter referred to as the "Site", and all services available on the Site and operated by DHP-Realizations.

Please read this Privacy Policy carefully as it contains important information to help you understand our practices with respect to personal information that you provide to us or that we otherwise collect as part of the Site.

We respect your privacy and are committed to protecting your personal data and managing it in accordance with our legal obligations under applicable data protection laws.
In further consequence, we refrain from using gender. All terms apply equally to all genders.

DHP-Realizations has access to the following categories of data as part of the website:

• Customer account data
• Address/contact data
• Ordering data
• Payment data (limited access only);
• Access and usage data
• Cookie data

This involves both data with and without a personal reference. These data are processed independently or by third parties within the scope of the application.

Full details of each type of personal data processed will be provided in the designated sections of this Privacy Policy or selectively through explanatory text displayed prior to data collection.
Personal data may be provided voluntarily by the user or, in the case of usage data, collected automatically when using this application.
Unless otherwise specified, the provision of all data requested by this application is mandatory. If the user refuses to provide the data, this may result in this application being unable to provide its services to the user. In cases where this application expressly states that the provision of personal data is voluntary, users may choose not to provide such data without any consequences for the availability or functioning of the service.
Users who are uncertain about which personal data are mandatory may contact the provider.

Any use of cookies - or other tracking tools - by this Application or third-party service providers used by this Application is for the purpose of providing the service requested by the User and any other purposes described in this document and, if any, in the Cookie Policy.

Our website contains links to social networks - Facebook, Instagram, LinkedIn, Twitter, Tik Tok - and links to video/web conferencing services such as Zoom. These services are operated solely by third parties. When you follow the links, information may be transmitted to these third parties. This means that when you visit our site, no personal data will be passed on as a matter of principle. Only if you click on a possibly integrated social share button/link will data be transmitted to the respective provider. The purpose and scope of the data collection and the further processing and use of the data by the service provider, as well as your rights in this regard and setting options for protecting your privacy, can be found in the data protection information of the respective service provider.

Users are responsible for all personal data of third parties obtained, published or disclosed through this application and confirm that they have obtained consent for the transfer of personal data of any third parties to this application.

Personal data about the User is collected in order for the Provider to provide the Service and further to comply with its legal obligations, to respond to enforcement requests, to protect its rights and interests (or those of Users or third parties), to detect malicious or fraudulent activities.

In addition, data is collected for the following purposes: Analytics, remarketing and behavioral targeting, personalization of played content, hosting and backend infrastructure, contacting the user and referral to service partners, managing contacts and sending messages, social features, interaction with live chat platforms, handling payments, interaction with external social networks and platforms, tag management, testing the performance of content and features (A/B testing) and managing support and contact requests.

You can use most of our website without having to provide us with any personal information. For certain services and purposes of the website, you must provide us with personal information so that we or our service partner can process & respond to your request. In addition to the information you are required to provide, we collect certain information when you visit our website (cookies). The information marked with an asterisk on the website is mandatory. If you do not provide the requested information, we will not be able to provide the service to you.

For the fulfilment of the purpose and for the referral to DHP partners, all personal data collected during registration/contact (such as first name, surname, address, email address, postcode, town, telephone number, year of birth) will be processed and stored.

The following data is stored by our server operator as part of server log files: Browser type & version; operating system used, requested file, date & time of visit, IP address.
This data is anonymized and stored separately from the personal data entered.

Storage period of your data:
In principle, we store your data for as long as a contractual relationship with you exists and for as long as we are under a legal obligation to store the personal data or as is necessary to provide you with the requested services or for any other purpose stated in this Privacy Policy.

The data of the inquirer will be deleted automatically 2 weeks after the agreed date.
Insofar as direct product sales are made via the platform, online sales logs are retained by us for 7 years or longer if this is required due to tax or company accounting.

Legal basis of data processing:
Due to the purpose and object of the company described above, we have a legitimate interest (Art 6 (1) lit.f DSGVO) and also a legal obligation to process the data disclosed to us by you for the purposes of contacting you, transmitting information, sending emails, and marketing and selling related products. Personal data will only be passed on to third parties to the extent described for the selected service, the fulfilment of our obligations to the authorities and the preparation of the financial statements/annual financial statements, insofar as this is necessary. In doing so, we may use commissioned data processors who commit themselves to a procedure that complies with the DSGVO. Furthermore, personal data will only be passed on to third parties if you have expressly consented to this transfer of data.

Your rights:
You have the right to obtain information about the data we hold about you. If we process inaccurate and incomplete data about you, you may request that it be corrected or completed. We will take reasonable steps to destroy or de-identify the personal data we hold if it is no longer needed for the above purposes or after the specified retention period has expired.
You also have the right, in certain circumstances, to require us to stop processing your personal data, but where we have compelling legitimate grounds, we will continue to process your personal data. However, you have the right to object to the use of your personal data for direct marketing purposes, including profiling, and if you do so we will comply with your request. If you have given us your consent to use your personal data, you have the right to withdraw your consent without this affecting the lawfulness of our use of that data prior to your objection.

If it is unclear whether the data processed about you is inaccurate or incomplete, you can request the restriction of the processing of your data from 12.12.2020 until final clarification. In the event that the data has been processed unlawfully, you may request its erasure. Even if your data is correct and complete and is processed by us lawfully, you can object to the processing at any time In this case, contact us as stated above by e-mail or postal address. Your data will then be deleted immediately, unless we have a legal obligation to store your personal data. If you believe that we are violating Austrian or European data protection law when processing your data, you have the right to complain to the Austrian data protection authority or a supervisory authority within the EU.

We will take appropriate technical, physical and organizational measures to protect personal information collected through the Website from misuse or accidental, unlawful or unauthorized destruction, loss, alteration, disclosure, collection or access, consistent with applicable data protection laws and regulations. However, no Internet-based website can be 100% secure and we cannot be held responsible for unauthorized or accidental access that is beyond our control. Our website may contain links to other websites. We are not responsible for the privacy practices, content, or security of those other websites, which are not covered by this Privacy Policy. We encourage you to always carefully read the privacy policies on these other websites.

Before you can offer your service on our website as a DHP partner, you will be asked to submit a registration form or create a B2B customer account and provide us with a login name and password (which we need to process your account) as well as other data necessary for the service, such as an email address, first name/last name, billing/delivery/, date of birth, VAT number, business license. You can manage the information in your account yourself. After an inactivity period of one year, we will delete your account.

To answer your questions, if you have asked a question via the website, for call-backs or other service emails, we process your email address or phone number (depending on how you contacted us) and the question or problem you raised with us. We record your enquiries, questions and our responses and other actions taken to deal with your enquiry. Customer Service will retain all information for 1 year after your question or complaint has been resolved or the enquiry has been closed.

Your personal data is also used to maintain and analyse our website in order to solve performance problems, improve availability and protect the website from fraud. The analysis also allows us to check whether the online process is working efficiently in order to improve where possible. The use of your personal data for these purposes is necessary in our legitimate interests and will be retained for a maximum period of 12 months. Logs of the use of our website are deleted 12 months after creation.

Much of the information mentioned in this privacy policy is collected through the use of cookies and similar technologies. Cookies are small text files containing small amounts of information that can be downloaded and stored on your terminal device, such as your computer, smartphone or tablet. Techniques we may use that may be similar to cookies include tracking pixels, Java scripts, tags and web beacons. These cookies and similar techniques are sometimes necessary to store your account settings, order transaction, language and country, but also to measure and analyse your behaviour on our website and to show you personalised advertising on our website or on third party websites. If necessary, you will be asked for your consent to the use of cookies. For more information about what cookies we use and how we use them, please read our separate Cookie Policy.

The Website is not intended for use by persons under the age of 18. We do not knowingly collect personal information from persons under the age of 18.

We will review this Privacy Policy and update it from time to time. Any changes to this Privacy Policy will be posted on our website and, where possible, communicated to you. Users are therefore advised to check this page regularly and in particular to check the date of the last change indicated at the bottom of the page.
Where changes affect data use based on the user's consent, the provider will obtain new consent where necessary.

DHP-Realizations GmbH, Blumauergasse 11/4, 1020 Vienna, FB FN 521081 x

If you have any questions about the processing of your data, please contact us by e-mail at service@dhp-realizations.com with the subject "Data protection" or by post at the above address.
Please note that we may request proof of identity. If you have any further questions, object to the use of your personal data or have a complaint about this privacy policy or how we handle your personal data, you can contact us at service@dhp-realizations.com. You also have the right to lodge a complaint with your local data protection authority. (Page of the data protection authority for Austria: http://www.dsb.gv.at )

Last updated: December 12, 2020